Refund policy

Refund Policy

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. Proof of purchase is also required.

For hygiene reasons, we cannot accept returns of products that have been used after delivery.

To start a return, please contact us at velourahome00@gmail.com.

Please do not send your item back without contacting us first. We will provide return instructions after reviewing your request.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery and include photos of the item, the shipping label, and the packaging.

If approved, we will provide a replacement or a full refund.

Non-Returnable Items

The following items cannot be returned:
- Used products
- Products that have been used after delivery for hygiene reasons
- Items damaged through misuse
- Gift cards
- Sale or clearance items (unless required by law)

Exchanges

We do not offer direct exchanges. If you would like a different item, please return the eligible product and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time.

If you have not received your refund after 15 business days from approval, please contact us at velourahome00@gmail.com.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: velourahome00@gmail.com