Shipping policy

SHIPPING POLICY

Last updated: July 16, 2026

Thank you for shopping with Veloura Home.

We are committed to processing and delivering your order as quickly and safely as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Shipping Time

Estimated delivery times vary depending on your location and shipping carrier.

Please note that all delivery times are estimates and are not guaranteed. Shipping delays may occur due to weather conditions, customs clearance, holidays, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Veloura Home is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost during transit, please contact us at:

Email: velourahome00@gmail.com

We will work with the shipping carrier to investigate the issue and assist you whenever possible.

Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Please include:
• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review your request and provide an appropriate solution.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us at:

Email: velourahome00@gmail.com